Account Supervisor

Location: Chicago, Illinois

JOB SUMMARY
The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills. They provide day-to-day leadership of the strategic plan and ensure the creative product achieves the client’s and agency’s objectives. They build trust with and act as an advisor to internal and external clients. Would have experience working with insurance or financial services clients. 

KEY RESPONSIBILITIES:
  • Communicate with client regularly to obtain updates on their business; find the opportunities; troubleshoot and solve the challenges
  • Address client/internal questions related to the creative and the process
  • Proactively partner with counterparts (media, creative, PM, dev) to make their work easier and ensure that they have what is needed to deliver for our clients
  • Identify strategic insights (consumer, customer, and business) and apply them to briefs, planning, and day-to-day conversations
  • Present new ideas and innovative approaches to solving client business issues
  • Oversee execution of idea from initial concept through final measurements; including optimizations
  • Will be able to guide career development of AC/AAM/AMs from coaching, to development planning, to yearly reviews
  • Some travel may be required
  • Typing, texting, telephone communications, presentation skills, seeing, hearing, sitting, walking, strong written and verbal communications skills
SKILLS & REQUIREMENTS:
  • 3-5 years past agency account management experience 
  • Experience with insurance and/or financial services clients
  • Prior management experience is a plus
  • Excellent client service skills
  • Strong internal and external communication skills
  • Ability to put together a solid presentation (working with teammates)

CANDIDATE MUST POSSESS THE FOLLOWING QUALITIES:
  • Team player - dependable, respectful, and communicative
  • Fun and positive attitude
  • Keep integrity and values at the forefront of decision-making
  • Take pride in the work you do for clients, loved ones, and the community
  • Ability to foster a strong, cohesive working team
  • Recognizes when something isn’t working and has ability to help course correct
  • Strong work ethic
  • Ability to work in a fast-paced and energetic atmosphere
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